Return Policy

Order Cancellation

• Order cancellations are only possible when the order is in the "Order Received" status, before the shipment preparation begins.

 

Conditions for Return and Refund

• Please contact us within 7 business days of the delivery date if you would like to return the item.
• The item must be shipped within 7 business days of receiving the return label.
• Returned item must be kept in good condition for full refund. (Returns will not be accepted if the item meets any of the following non-returnable conditions.)
• If your refund is approved, the item’s purchase price will be refunded within 10 business days. (Please note that round-trip shipping fees are not refundable)
• The refund will be issued to the original payment method used for the purchase.

 

Conditions for Non-Returnable Items

The following conditions may result in items being non-returnable:

• The return request is made after the return window has expired.
• The product's packaging has been opened, tags or labels have been removed, or the product is damaged in a way that significantly reduces its value.
• The product’s value has been significantly diminished due to use or partial consumption.
• Products such as swimwear, lingerie, stockings, socks, masks, etc., have been tried on or have had their protective film removed (for hygiene reasons).
• Missing or damaged packaging, including receipts, authenticity certificates, and accessories (e.g., boxes, dust bags, packaging materials, shopping bags).

Please note: Returns may be refused if tags have been removed, packaging is damaged or missing, or if the product is in a condition different from its original delivery state. Additional costs (such as shipping fees and import duties) resulting from such issues will be the customer’s responsibility.

 

How To Return

• Please contact us directly via email at [globalcs@trenbe.com] before proceeding, so we can provide you with the appropriate instructions and ensure a smooth and efficient process
  
• For returns, please contact our customer service team [globalcs@trenbe.com] and let us know whether you would like Trenbe to arrange a pickup or if you prefer to return the item yourself.
  
  If you choose to return the item on your own, please send it to the following address:
  TRENBE
  5F, Gasan Digital 2-ro 35, Geumcheon-gu, Seoul, South Korea
  Postcode 08593
  
  Please note that return shipping costs are the responsibility of the customer. We recommend using a tracked and insured shipping service, as Trenbe is not responsible for any lost or damaged return packages.

 

Additional Information

• If you have any inquiries regarding our Return Policy, feel free to reach out to us via email at [globalcs@trenbe.com] or contact us at trenbe. Ltd, 11F, 06612 41, Seocho-daero 77-gil, Seocho-gu, Seoul, South Korea.