Terms of service

INTRODUCTION

The website www.trenbe.net (referred to as the "Website") and all associated subdomains, affiliated sites, and applications developed by or for trenbe Co., Ltd. (collectively, the "Services") are governed by these Terms and Conditions. These Terms, along with our "Customer Service" policies and any other referenced documents, define the legal framework for using our Services.

These Terms of Service establish a legally binding agreement between you (the "User") and trenbe Co., Ltd. (the "Company"), outlining the rights, obligations, and responsibilities of both parties regarding the use of our Website and Services. The objectives of these Terms are as follows:

  • To define the respective rights and responsibilities of the Company and Users;
  • To outline the procedures and rules governing the use of the Services;
  • To ensure the protection of rights and interests of Users, the Company, and third parties;
  • To comply with all applicable laws and regulations.

Before utilizing our Services, we kindly ask that you review these Terms carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agreed to be bound by them. If you do not agree to these Terms, you must refrain from using our Services. Continuing to browse or placing an order will be considered as your acceptance of these Terms. Additionally, when signing up for membership, you may be required to formally agree to these Terms and Conditions.

 

Definition of Terms

The following terms, as used in these Terms, shall be interpreted as follows:

  • "Site" refers to the digital platform operated by the Company, which provides goods and services via computers, mobile devices, and other information and communication technologies. It may also refer to the entity managing the platform.
  • "User" includes both members and non-members who access and utilize the Site’s Services.
  • "Member" refers to individuals who have completed registration on the Site and are granted continuous access to its Services.
  • "Non-member" refers to individuals who access and use the Site’s Services without completing a formal membership registration. Non-members can purchase products but may be restricted from accessing certain features.
  • "Review" refers to content, including text, images, and videos, submitted by Users to share their experience with purchased products.
  • "Order Confirmation Window" refers to the designated timeframe within which a User must verify receipt of their purchase or request a return/exchange. This period typically extends up to 7 business days following successful delivery.

Any terminology not explicitly defined herein shall be interpreted based on relevant legal standards or common commercial practices.

 

Visibility and Effectiveness of Terms

The Site prominently displays these Terms and other relevant information, including the Company’s name, representative, business address, customer service contact details, and registration numbers, on the homepage or through accessible links.

  1. The Site reserves the right to amend these Terms as necessary, provided such changes do not violate applicable laws, including but not limited to the Consumer Protection in Electronic Commerce Act and the Framework Act on Consumers.
  2. The Site reserves the right to update these Terms. Any significant changes will be communicated through appropriate channels.
  3. Unless otherwise stipulated by law, amendments will not be applied retroactively.
  4. Users who do not explicitly express disagreement with the new Terms by the effective date shall be deemed to have accepted them. Users who do not agree with the revised Terms may terminate their membership.
  5. Additional service-specific terms may exist, and in the event of a conflict between these Terms and such individual terms, the latter shall prevail.
  6. Matters not covered within these Terms shall be governed by relevant laws, regulations, and standard industry practices.


Services Offered & Modifications

  1. The Site provides the following Services:
    • E-commerce platform development and management;
    • Product listing and order processing;
    • Product delivery and logistics support;
    • Assistance with purchases and returns;
    • Customer support and issue resolution;
    • Any additional Services the Site may introduce.
  2. The Site may alter or discontinue Services due to technological advancements or business needs. If such modifications impact existing orders or agreements, Users will be notified accordingly.
  3. In cases where service changes result in losses for Users, compensation will be provided unless the Company can prove it acted without fault or negligence.

 

Disclaimer & Liability Limitations

  1. The Company assumes the role of a seller only for products it directly procures and sells. For third-party listings, the Company functions as a marketplace and does not assume responsibility for product authenticity or performance.
  2. Information provided within the Site, including product descriptions and user-generated content, is for reference only. Users must independently assess the credibility of such information before making purchasing decisions.

 

Service Interruptions & Termination

  1. The Site may temporarily suspend Services due to system maintenance, technical issues, or force majeure events such as natural disasters.
  2. In cases of prolonged disruption, Users will be notified, and appropriate measures will be taken to minimize inconvenience.
  3. If the Company permanently ceases operations due to business closure, merger, or acquisition, affected Users will be compensated in accordance with prior agreements.

 

User Agreement & Membership

  1. The User Agreement is formed when a person applies for membership, and the Company approves the application.
  2. The Company may withhold or refuse membership in cases where fraudulent activity is suspected or other legitimate reasons exist.
  3. Members are responsible for managing their account credentials and must notify the Company immediately if unauthorized access occurs.
  4. Members may request to terminate their accounts, and the Company reserves the right to terminate accounts violating these Terms.

 

Order and Payment

  1. Orders are processed upon confirmation of payment.
  2. Users are responsible for ensuring accurate payment information.
  3. The Company may cancel transactions if payment is not completed within the required timeframe.

 

Additional Policies

For specific details regarding returns and refunds, shipping, and data privacy, please refer to our respective policies:

These policies are an integral part of these Terms and provide additional guidelines for their respective areas.

 

Governing Law and Jurisdiction

  1. These Terms are governed by the laws of the Republic of Korea.
  2. Any disputes shall be resolved in the courts of the Republic of Korea, regardless of the User's residence or nationality.